CAN I USE A DISCOUNT CODE ON A PREVIOUS ORDER?
No. Discount codes cannot be applied to previous purchases or combined with other offers.
HOW DO I CANCEL MY ORDER?
We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders. If you have questions regarding returning your order once it has been delivered, please refer to our Returns Policy or contact Customer Service at 414-964-6289, Monday-Friday, 10:00am-6:00pm CT.
HOW AND WHEN WILL MY ORDER SHIP?
Most products are shipped from our warehouse in Wisconsin via USPS or UPS, depending on the shipping method selected at checkout.** Please note that some products are shipped directly from the vendors via UPS, USPS or FedEx and may arrive in separate packages.
HOW LONG BEFORE I SEE MY REFUND?
Please allow up to 2 weeks for your refund to be processed once the returned package has been received at our warehouse. Depending on your bank, refunds may not be posted on your statement for another 2-3 business days. You will not get an email notification when your refund is processed. The refund will automatically post to your account.
WHY DO I SEE A PENDING TRANSACTION ON MY BANK STATEMENT EVEN THOUGH MY ORDER DID NOT GO THROUGH?
This usually happens when the billing zip code you have entered on your order doesn’t match the billing zip code on the credit card you’re trying to use. As for the pending transaction, some banks will hold your funds for a couple of days but will not validate the charge. These charges usually drop off of your bank account within 1-7 days.
DO YOU SHIP INTERNATIONALLY OR TO CANADA?
We do offering USPS and UPS shipping to Canada. Unfortunately, we do not offer shipping to any other countries at this time. We hope to in the future!
CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?
No, only one discount code can be applied per order.
Products displayed may be out of stock or discontinued, and prices are subject to change. The Navy Knot is not responsible for typographical errors regarding price or any other matter. We further reserve the right to cease doing business with customers who violate this policy. We may modify this policy at any time without prior notice.
WHAT IS THE RETURN POLICY?
Click HERE to read our Return Policy.